Shipping and Returns
Shipping Policy
At Sister the Brand, we are committed to delivering your order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days. During product launches, holidays, or promotional periods, processing times may be extended.
Shipping Methods & Delivery
We currently ship within the United States.
- Standard Shipping: 3–7 business days after processing
- Expedited shipping options may be available at checkout
- Shipping is free on all domestic orders
Once your order has shipped, you will receive a confirmation email containing tracking information.
Please note that delivery estimates are provided by the shipping carrier and may be affected by weather, holidays, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Sister the Brand is not responsible for delays or lost packages resulting from incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date through our contact form and we will work with the carrier to resolve the issue.
Return Policy
We want you to love your purchase.
Returns are accepted within 14 days of delivery for a full refund.
To be eligible for a return:
- Items must be unused and unworn
- Items must be returned in their original packaging
- Items must be free from damage, stains, fragrances, or alterations
- Proof of purchase is required
Return Process
To initiate a return, please contact us through our contact form with your order number.
Once your return is approved, return instructions will be provided.
Refunds
Refunds are issued to the original form of payment after the returned item has been received and inspected. Please allow 5–10 business days for the refund to appear on your statement depending on your financial institution.
Non-Returnable Items
Gift cards, framed pieces, custom products, final sale items, and personalized items are not eligible for return unless required by law.
